Wave Pattern

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General FAQs

WHERE ARE YOU BASED?

We are based in Philippines (PHT). We work with clients nationwide, but knowing where ​everyone is based and their time zones is key to any working relationship!

WHAT SOCIAL MEDIA PLATFORM DO YOU SPECIALIZE IN?

We specialize in Instagram, TikTok, and Pinterest!


Please note: TikTok requires lots of video content that you must be willing to provide ​(unless content creation is added to your service). Because of this, we require approval for ​TikTok services.

WHAT TYPE OF CLIENTS DO YOU USUALLY WORK WITH?

Our main clients are female-led business owners who provide a service to their audience. ​However, we also work with product companies as well and don’t limit our clientele to a ​specific industry!


We have worked with photographers, travel agency, web designers, nutritionist, head spa ​business and much more!

HOW LONG DO WE WORK TOGETHER?

While we would LOVE to work with you forever (we love our clients!), our goal is to educate ​you through the entire process, so that one day, you will be able to do it on your own. We ​require an initial 3-month Agreement to start to give us time to see how we work together ​and to give your social media time to show results, as it typically takes 3-6 months ​(sometimes even longer) to see results. Most of our clients renew their agreements for an ​additional 6+ months!

WHAT IF I CAN’T COMMIT TO A 3-MONTH AGREEMENT?

While we understand that a 3-month agreement might sound scary at first, it is required ​and non-negotiable in order to work with us. We believe in long-term partnerships, as ​most of our clients end up renewing their Agreements for 6+ months! If you are not ready ​to make this commitment just yet, you can opt for a Social Media Strategy service or follow ​us on our socials in the meantime!

HOW DO WE COMMUNICATE?

Urgent communication is done through Watsapp and Notion, where you get your own ​branded space to truly make your experience with us feel like your home. For more formal ​communication, we utilize email.

HOW FAR OUT IN ADVANCE DO YOU PLAN OUT CONTENT?

We create the first two weeks of content ideas on the first Monday of the month prior to ​posting for your approval. We then create the next two weeks of content ideas halfway ​through the month prior. We then start creating the creative briefs and actual content ​throughout the whole month prior to the actual posting month. We find that this is the ​perfect amount of time to not overwhelm you with so much content, and to allow for any ​last minute content you need up.

Investment FAQs

WHAT IS THE INVESTMENT?

We believe one size does not fit all. Pricing Packages are determined based on your goals ​with social media. Once we determine your goals in an application call, we then customize ​a package tailored to your business’ needs!


Social Media Management customized packages start at $500/month.


Pinterest Management packages start at $500/month.


Please view our services page for more details on pricing!


DO YOU HAVE ANY PAYMENT PLANS?

Of course! We provide you with the following flexible payment options:


─ Weekly Payments (Due each week of the month)

─ Bi-Weekly Payments (Due on the 15th and 30th of each month)

─ Monthly Payments (Due on the 15th of each month)


HOW DO I MAKE PAYMENTS?

Payments can be made directly on your invoice thru Paypal or Wise, whichever your ​preference.


Please note that we require a 2.5% fee with every transaction.


Please contact us, if you have different preferences for payment method as may or may ​not available to our country.


DO YOU HAVE A CANCELLATION & REFUND POLICY?

  1. We do not consider refunds for work already completed.
  2. In the event of a project terminated on a mutual basis, all deposits and payments for ​work already completed are non-refundable.
  3. No cancellations or refunds can be claimed for services offered during special offers.
  4. All services are non-refundable; however, a client may cancel with written notice 30 ​days in advance.
  5. We do not offer refunds on deposits or payments for projects that are abandoned or ​remain dormant for more than 30 days.
  6. Note: We reserve the right to change payment terms if we feel it necessary at any stage ​of the working relationship.


Wave Pattern

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